FAQ

Mission-Driven Questions

What makes RTC Coffee different?
RTC Coffee is a specialty coffee company with a mission to make the world a better place with every bag sold. Through our one-for-one initiative, each purchase funds a day of education for a child in a coffee-growing region of the world, creating meaningful impact with every cup.

How does RTC Coffee support education?
Every bag of coffee sold funds a day of education for a child in a coffee-growing region. This initiative is a core part of our mission to use coffee as a tool for positive change in the communities that produce it.

How does RTC Coffee practice sustainability?
We focus on building direct trade relationships with coffee producers, ensuring ethical sourcing practices that support both the environment and the well-being of coffee-growing communities.

Our Identity and Certifications

Is RTC Coffee Black-owned and Veteran-owned?
Yes, RTC Coffee is a proud Black-owned coffee company and Veteran-owned business, certified as a service-disabled Veteran-owned company. We are committed to supporting local communities and veterans, offering one of the best Black-owned coffee subscription services available.

What certifications does RTC Coffee have?
RTC Coffee is certified by Disability:IN and the National Veteran-Owned Business Association (NAVOBA), ensuring our commitment to inclusivity and veteran support.

Coffee and Product Questions

What types of coffee do you offer?
We offer whole bean and ground coffee, including single-origin, micro-lot, and specialty blends. Our coffee is ethically sourced, with a focus on building relationships with coffee producers. Learn more about our specialty coffee and subscription service on our product page.

Where are your coffee beans sourced from?
Our beans come from farms around the world, and we focus on building direct trade relationships that ensure ethical and sustainable sourcing practices.

How should I store my coffee?
Store your coffee in an airtight container, away from heat, light, and moisture to keep it fresh and preserve its flavor.

Subscription and Ordering Questions

How does your coffee subscription service work?
Our coffee subscription is one of the best coffee subscription services available. It delivers freshly roasted coffee to your door on a flexible schedule. You can customize your preferences for type, quantity, and frequency.

Can I customize my coffee subscription?
Yes, you can fully customize your subscription by choosing your preferred coffee type, quantity, and delivery frequency. Modify or cancel anytime.

Is there a minimum commitment for subscriptions?
No, there’s no commitment required. You can pause, modify, or cancel your subscription at any time.

Shipping and Delivery Questions

Do you offer free shipping?
Yes, we offer free shipping on orders valued over $25.

Where do you ship?
We ship across the U.S., and most orders are processed within one day. We send orders via priority mail, and they are typically received within two days after processing.

When will my coffee be delivered?
Most orders are processed within one day and sent via priority mail. You can expect to receive your order within two days after processing.

What is your return policy?
If you're not satisfied with your coffee, don't worry—we’ll make it right. Your satisfaction is our priority.